Terms and Conditions The Property Plug
Last Updated: March 2026
Agreement to Terms
By accessing and using The Property Plug website, services and any related materials, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must not use our services.
The Property Plug reserves the right to modify these Terms and Conditions at any time. Your continued use of our services following any modification constitutes acceptance of the updated terms.
Description of Services
The Property Plug provides building broker services including:
- Financial assessment and borrowing power analysis
- Government grant identification and application support
- Land sourcing and identification
- Builder comparison and coordination
- Construction timeline management
- General guidance on the home building process
Our services are consultative in nature. We provide guidance and recommendations based on information you provide. We do not provide legal, financial, tax or investment advice. For specific legal, financial or tax matters, you should consult with a qualified professional.
Limitations of Our Services
No Guarantee of Outcomes: While we use our expertise to guide your decisions, we cannot guarantee specific outcomes including loan approvals, grant eligibility or construction timelines. Final decisions remain with lenders, government agencies, builders and yourself.
Information Accuracy: We provide information and recommendations based on available information at the time of consultation. Market conditions, lending criteria and government programs change. We are not liable for changes in circumstances or policies after our recommendations.
Third-Party Responsibility: We coordinate with lenders, builders, developers and other third parties, but are not responsible for their performance. Any disputes with these parties should be addressed directly with them.
Your Responsibility: You are responsible for making informed decisions about your home building journey. We encourage you to independently verify information and obtain professional advice before making major decisions.
Client Responsibilities
By engaging our services, you agree to:
- Provide accurate and complete information about your financial situation
- Disclose any relevant circumstances that may affect your borrowing power or eligibility
- Make decisions based on complete information, not just our recommendations
- Take responsibility for decisions you make based on our guidance
- Communicate promptly if your circumstances change
Confidentiality
We maintain confidentiality of your personal and financial information in accordance with our Privacy Policy. Information you provide may be shared with lenders, builders, developers and other third parties necessary to provide our services, subject to confidentiality agreements.
Fees and Payment
Our fee structure will be clearly communicated before we commence services. We will provide a detailed fee estimate and obtain your consent before proceeding. Fees are payable as specified in our service agreement with you.
If we do not proceed with providing services for any reason, you will not be charged. If services are discontinued by either party, fees are calculated on a pro-rata basis.
Liability and Disclaimers
Limitation of Liability: To the fullest extent permitted by law, The Property Plug shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of our services, including lost profits, lost data or business interruption.
Direct Liability Cap: Our total liability for direct damages shall be limited to fees paid by you in the 12 months preceding the claim, or $5,000, whichever is greater.
No Warranties: We provide our services on an “as-is” basis. We make no warranties, express or implied, regarding the accuracy, completeness or suitability of our recommendations. We do not warrant that our services will meet your specific requirements or that they will be error-free.
External Factors: We are not liable for outcomes affected by factors beyond our control including market conditions, interest rate changes, lender policy changes, government policy changes or the actions of third parties.
Intellectual Property
All content on our website including text, images, logos, designs and materials is the property of The Property Plug or used with permission. You may not reproduce, distribute or modify this content without our prior written consent.
Use of Website
When using our website, you agree not to:
- Use the website for any illegal or unauthorised purpose
- Transmit viruses, malware or harmful code
- Attempt to gain unauthorised access to systems or data
- Collect or harvest personal information from other users
- Engage in spamming or unsolicited communications
- Violate any applicable laws or regulations
We reserve the right to suspend or terminate access to our website or services if you violate these terms.
Links to Third-Party Websites
Our website may contain links to third-party websites. We do not control these websites and are not responsible for their content, accuracy or privacy practices. Your use of third-party websites is at your own risk and subject to their terms and conditions.
Dispute Resolution
If a dispute arises between you and The Property Plug, we agree to attempt resolution through good-faith negotiation. If negotiation fails, disputes shall be resolved through arbitration or mediation as mutually agreed, rather than through litigation.
Governing Law
These Terms and Conditions are governed by the laws of Western Australia. You submit to the exclusive jurisdiction of the courts of Western Australia.
Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.
Entire Agreement
These Terms and Conditions, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and The Property Plug regarding your use of our services. They supersede all prior agreements and understandings.
Contact Us
If you have questions about these Terms and Conditions or wish to report a violation, please contact us:
The Property Plug
Email: hello@thepropertyplug.com.au
Phone: 0483 965 555