Privacy Policy The Property Plug

Last Updated: March 2026

Our Commitment to Privacy

The Property Plug respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and manage personal information in accordance with the Privacy Act 1988 (Cth).

What Personal Information We Collect

We collect personal information necessary to provide our services, including:

Contact Information: Your name, email address, phone number and mailing address.
Financial Information: Income details, credit history, debt information and deposit amount to assess your borrowing power and loan eligibility.
Employment Information: Your employment history, position, employer details and income verification documents.
Property Information: Details about properties you are interested in, preferred locations, budget and build requirements.
Communication Records: Records of your interactions with us including emails, call notes and meeting summaries.
Website Usage: Information about how you use our website including pages visited, time spent and links clicked (through cookies and analytics).

We only collect personal information that is reasonably necessary to provide our services. We do not collect sensitive information unless you voluntarily provide it.

How We Use Your Information

We use your personal information to:

Provide broker services and guidance
Assess your financial position and borrowing power
Source suitable land and connect you with builders
Identify government grants you may qualify for
Coordinate finance, land and construction timelines
Communicate with you about your home building journey
Respond to your enquiries and provide customer support
Improve our services and website
Comply with legal and regulatory requirements
Send you relevant updates about home building topics (if you have opted in)

We do not use your personal information for any secondary purpose without your consent.

Who We Share Your Information With

We share your personal information only when necessary to provide our services:

Lenders and Financial Advisors: To assess your borrowing power and arrange finance.
Land Developers and Real Estate Agents: To source suitable land opportunities.
Builders: To coordinate construction and obtain quotes.
Government Agencies: To process grant applications and verify eligibility.
Service Providers: To lawyers, accountants and other professionals you engage (with your consent).

We do not share your personal information with third parties for marketing purposes without your explicit consent. We do not sell your personal information to any party.

Protecting Your Information

We implement reasonable security measures to protect your personal information from unauthorised access, modification, disclosure or destruction. These measures include:

Encrypted data transmission via HTTPS
Secure password protections
Limited staff access to personal information
Regular security reviews

However, no security system is impenetrable. While we take security seriously, we cannot guarantee absolute security of your information.

Your Rights and Choices

Access: You have the right to request access to your personal information. We will provide it within a reasonable timeframe.
Correction: You have the right to request correction of inaccurate personal information. We will update records upon request.
Deletion: You have the right to request deletion of your personal information, subject to legal and operational requirements to retain certain information.
Marketing Communications: You can opt out of receiving promotional emails or communications by clicking the unsubscribe link in emails or contacting us directly.
Cookies: You can control cookies through your browser settings. See our Cookie Policy for more details.

Cookies and Website Analytics

We use cookies to enhance your browsing experience and gather information about how you use our website. See our Cookie Policy for detailed information about the cookies we use and how to manage them.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We recommend reviewing their privacy policies before providing any personal information.

Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal requirements. Financial records are typically retained for 7 years as required by law. You may request deletion of information no longer required for these purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our website. Your continued use of our services following such notification constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a complaint about our privacy practices, please contact us:

The Property Plug Email: hello@thepropertyplug.com.au

Phone: 0483 965 555

If you are not satisfied with our response to a privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.